General Inquiries

For questions regarding features, pricing, account management, or partnerships, please contact [email protected]. In your message, include a concise summary, the organization you represent, and the preferred method of reply. Our frontline specialists will triage your inquiry and route it to the appropriate specialist for a timely response.

Expected turnaround: acknowledgement within 24 hours; substantive reply within 1–2 business days for standard topics. If your matter is time-sensitive, indicate “urgent” in the subject line to help accelerate routing.

Developer Submissions

We welcome technical submissions from developers seeking integration with Apinu. To initiate contact, send a comprehensive overview to [email protected], including: company or organization, primary contact, project goals, API or SDK scope, authentication method, and any relevant documentation or sample code. Our Developer Relations team reviews submissions on a rolling basis and will respond with next steps or requests for additional information.

Security and privacy are integral to our process. Do not share credentials, secret keys, or production credentials in initial outreach. We will coordinate through a secure channel if the discussion progresses.

Response Times

Apinu maintains a centralized, accountable support workflow designed to balance speed with thoroughness. Our standard targets are as follows:

• General inquiries: acknowledgement within 24 hours; substantive reply within 1–2 business days for routine topics.
• Developer submissions: acknowledgement within 1 business day; detailed feedback within 3–5 business days after receipt of complete information.

During peak periods or major platform events, we provide status updates via email and on our status page. We appreciate your patience as we deliver careful, reliable responses.